Sen'Eau, Senegal
Digital transformation with UtilitY85 in Senegal. Suez aims to make digital transformation of urban water service provision in Senegal a cornerstone of its new 15-year leasing contract, after taking over on 1st January 2020 from privately-held Sénégalaise des Eaux (SdE).
PROJECT OVERVIEW
- Guarantee everyone access to water in sufficient quality and quantity, 24/7.
- Improved quality of customer relations to be the centre of concerns with UtilitY85’s mCall system. The customer service centre will connect UtilitY85 dashboard and mCall to serve customers better, helping Sen’Eau achieve their objective of being more responsive in their services.
- Engaged with SDE since 2003, an equivalent of 600million metric cubes of water every year thanks to mWater (former name of UtilitY85).
- Optimise the intervention of its technical teams for the prevention and curative maintenance of its water networks, integrated with a call centre connected to its supervision cockpit.
OUTCOMES
- UtilitY85 has since developed into a matured version (of mWater), now serving the urban and rural sectors for Sen’Eau, optimising the intervention of their maintenance teams and customer relations.
- UtilitY85 supports Sen’Eau in the regularisation of the status of 1,200 Senegalese water professionals
- Utility85’s phygital concept aids in career management and entrepreneur training of agents for better impact on the field.
- Customer relations and management system (mCall) dashboard, developed to connect directly to the UtilitY85 platform, allows customers to call in, file in complaints and observations, which aids in the detection of leaks, and improves business operations for Sen’Eau in client billing and payments.
A national information system for
monitoring assets and operations
in support of rural water sector reform
- The World Bank -